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SKU
PS4100#1

Joya Women's Lucy Leather Shoes - Red

Joya Logo
Online Exclusive
£189.95
  • Includes Free UK Delivery*
In stock

The Lucy is a fantastic ladies leather trainer from Joya Shoes. The uppers of these casual sneakers are made from a velour leather which gives a great look whilst the lace up front allows an easy on and off and an adjustable fit to the foot. Simple lines and subtle stitching combined with a collar panel adds character to this ltr shoe whilst the textile lining and OrthoLite® Support insole gives comfort and breathable wear. Completed with Joya's Nuvola sole unit which is designed to mimic walking on sand for comfort and support the Lucy is a great womens casual smart trainer.

  • Velour leather upper
  • Lace up
  • Textile lining
  • OrthoLite® Support insole
  • Joya's emotion Nuvola sole unit
  • Width - G Medium
  • Model Number - JY059A
  • Mastershoe is a Joya UK Authorised Stockist

United Kingdom click to view

Please note: We regret no longer ship to Northern Ireland


Royal Mail Tracked 2-3 Business Days

FREE

(orders despatched within 1 working day)

please note - this is not a guaranteed service and arrives in an estimated 2-3 working days from despatch.

Royal Mail Tracked 1-2 Business Days

£2.49

(orders despatched within 1 working day)

please note - this is not a guaranteed service and arrives in an estimated 1-2 working days from despatch.

Royal Mail Next Business Day - (Mon-Fri)

this service requires a signature on delivery.

£5.99

(orders despatched same day if placed before 3pm Mon-Fri)

(Please note, couriers deliver up to 8pm)

(We are unable to ship Online Exclusives using this service)


Internationalclick to view

Really sorry, we no longer ship to Europe

Rest of the World - DHL Express

£24.99 (per 2 pairs)

(orders despatched within 1 working day)

Destinations located outside the UK may be subject to customs or import tax charges ('DHL shipping and handling fees'). mastershoe.co.uk is not responsible for and has no control over these charges. We are unable to advise the exact amount as these charges vary and are determined by the destination country's customs department. Please contact your local customs office to find out more before placing your order.

Joya Productsclick to view

DPD - (Joya Only)

FREE

(orders despatched within 1 working day)

For more information on DPD's services, please visit www.dpd.co.uk.


Delivery Exceptionsclick to view

We regret we are unable to ship to certain countries. The checkout will show no postage options if the selected country is unavailable.

We regret that we are unable to ship any orders to BFPO or PO BOX addresses and we no longer ship to Northern Ireland.

We regret we are unable to ship Online Exclusive products to the Isle of Man, Jersey, Guernsey or any of the Channel Islands.

Online Exclusivesclick to view

  • Online Exclusive items cannot be delivered to the Channel Islands, Isle of man or the Isle of Wight.
  • We are unable to offer a next business day service for any Online Exclusive orders.
  • We are unable to amend or cancel any Online Exclusive order.
  • Online Exclusive products cannot be tried on in-store.
Returns Policy
To return your purchase it must be returned in new condition (i.e. unworn) with the original box and swing tags, labels etc. The box MUST be repackaged securely by yourself (repackaging the box is not the couriers responsibility) inside a plastic bag or cardboard box and must not have any tape or labels stuck directly to the shoe box - Your return must also contain your original packing slip or a short note with your name and order number, within 30 days of it being delivered.
If you require an alternative product you will need to place a new order as your original will be refunded upon return. i.e. we do not operate an exchange service.
In instances where your return contravenes these conditions (i.e. damaged or defaced box) your return will be refused or incur a charge (at our discretion) to reflect the impact this will have on re-selling the product.
UK Returns Click to View
We understand the cost of returns can be quite high and therefore offer a £4.49 tracked and signed-for returns label using Royal Mail for all UK addresses. To take advantage of this service, simply Click Here and follow the instructions to purchase your returns label.
You can return 1 pair using 1 label - If returning more than 1 pair, you will need to purchase an additional return label due to the insurance cover only covering 1 pair per label.
Please note - Return labels are non-refundable, and we would recommend only purchasing after you have received your order and have decided you need to return it. i.e., we do not recommend purchasing a return label at the same time as your order is placed.
Email Us - [email protected]
All goods must be returned to:
Giles UK Ltd.
Unit 9A
Meadows Works
Court Street
Trowbridge
Wiltshire
United Kingdom
BA14 8BR
International Returns Click to View
If you are located outside of the UK, you have a couple of options for returning your order.
Option 1
You can return your order using your own means to the address below. Once the order is received back, we will refund you in full. We highly recommend using a tracked service to minimise any risk of the item becoming lost.

All goods must be returned to:
Mastershoe
Unit 9A Meadow Works
Court Street
Trowbridge
Wiltshire
United Kingdom
BA14 8BR

Please note, you MUST ensure you state on the customs declaration that this is a Return to Sender/Origin. If an item is returned and not declared as a Return to Sender and incurs customs charges, we will refuse to pay these charges and the item will be returned to you by the courier, once the retention period has passed.
Option 2
We may be able to arrange a DHL collection for you for £29.99 which may be cheaper than posting the item back by other means. To use this service please click here and follow the instructions.
Extended Christmas Returns Click to View
Extended Christmas Returns

Any order placed from the 1st October is valid for extended Christmas returns up until the 31st January the following year.

All returns must follow our normal returns policy.

Items with Possible Manufacturing Defects Click to View
Should you have concerns about a possible defect with your purchase, you will need to e-mail our customer service team at [email protected] , Please provide a detailed account and, if possible, photographs of the problem.
After receiving your e-mail, we may ask you to either:

- Return the product for inspection.
- Return the product for a like-for-like replacement.
- Return the product for a full refund.

In some cases, we may ask you to destroy the shoes and provide photographic evidence, rather than returning them to us.
If we have requested the item to be returned, we will provide you with a free return label. This label should be printed and securely attached to your return parcel.
When handing your return over to the post office, it is crucial to obtain a Proof of Postage receipt. Please retain this receipt until we have received your returned item.
We maintain the right to levy charges for the return postage if the defects are not related to manufacturing errors, or if items are sent back without prior communication with us.
It is important to note that returns should be made within a reasonable timeframe, specifically within 30 days following our approval of the return. Should you opt to return the item using your own method, please be aware that we cannot compensate for any postage expenses incurred.
The manufacturer's warranty is effective from the date of the original purchase and remains tied to that initial purchase date, regardless of any warranty replacement. This means that if you receive a replacement product under the warranty, the warranty period does not reset or extend; it continues to be calculated based on the original purchase date.
If you are outside of the UK and your order is being returned with a possible manufacturing fault, please contact us with all details and photos of the possible defect, and we will advise you on how to proceed with the return of your item/s.
Email Us - [email protected]
In-Store Purchases Returns Policy Click to View
VALID PROOF OF PURCHASE WILL BE REQUIRED

You may return your purchase to the store for a refund or exchange within 14 days from the date of purchase. All returns MUST be returned in brand new, unworn condition with the original box (where applicable).

We are sorry, we cannot offer a refund/exchange if:
  • You are unable to provide a valid proof of purchase
  • The item is returned worn
  • The item is returned with a damaged / defaced box
  • The item is returned without its original shoe box
WORN SHOES RETURNED UNDER COMPLAINT: Worn shoes returned under complaint will need to be inspected at the Head Office before a refund can be agreed/issued, this can take 2-3 working days. This does not affect your statutory rights.